Refund Policy

This Refund Policy outlines the conditions under which DONMAH Cleaning LLP will offer refunds for all services provided. This policy complies with UK consumer protection regulations, including the Consumer Rights Act 2015.

Eligibility for Refunds

• Refunds may be issued if services are not delivered as agreed, or if there is a failure to meet reasonable standards.
• Any refund request must be made within 48 hours of the service delivery.
• Customers must provide evidence or reasonable detail of the issue to be eligible for a refund.

Non-Refundable Circumstances

• No financial refund will be issued for complaints made more than 48 hours after the service. However, if it is deemed reasonable by DONMAH Cleaning LLP, a reschedulement of the service may be provided.
• Refunds are not applicable if the premises were not accessible at the scheduled time.
• Services that were completed in full but not to personal preference (without a breach of standards) are non-refundable.

Cancellation Policy

• Cancellations must be made at least 24 hours before the scheduled appointment to avoid a cancellation fee.
• Cancellations made with less than 24 hours' notice may be subject to a fee up to 50% of the service cost.

How to Request a Refund

• To request a refund, please contact our customer service team via email at enquiries@donmah-cleaning.com.
• Include your booking reference, date of service, and a detailed explanation of the issue.
• We aim to respond to all refund requests within 5 working days, and (if successful) process the refund within an additional 7 working days.

DONMAH Cleaning LLP reserves the right to update this Refund Policy at any time. All refund requests submitted before any new revision will be governed by the policy revision presiding at the time of the request.